Terms and Conditions

Renovo Technologies Ltd is a registered company in New Zealand.

The company postal address is:
PO Box 3218
New Plymouth
New Zealand.

While we endeavour to supply accurate information on this site, errors and omissions may occur. Renovo Technologies Ltd (“Renovo”) does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order, entering payment information and submitting your order.

The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order.

In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

Renovo accepts payment by a number of convenient options; the available options are presented as you process through the ‘check out’ when purchasing online.

• By Credit Card – Visa, MasterCard
• On Account; Credit terms and conditions apply

We want you to have a safe and secure shopping experience online. All payments via our sites are processed using Stripe. Stripe provides a financially secure and compliant solution with a SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.

Stripe is certified to PCI Service Provider Level 1; the most stringent level of certification available in the payments industry.

We apologise if you have received a product that is faulty, or if you have received the wrong product. You are welcome to an exchange or refund.

Should you have any issues with your purchase, you are able to return your product to us under our standard terms.

All prices listed on www.hawkeye.kiwi are in New Zealand dollars and are inclusive of GST.

We do not offer finance for purchases from www.hawkeye.kiwi.

The Consumer Guarantees Act and Fair Trading Act provide the basis for Renovos Returns Policy. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective.

Any unopened items still in its original packaging can be returned to Renovo within SEVEN days of the receipt of your order for an exchange or full refund. You are responsible for any costs associated with returning a product to Renovo Technologies Ltd. Once the product has been returned your refund will be processed. Please ensure all returns are packaged adequately, as refunds will not be issued on damaged items.

If Renovo has sent you the incorrect items, we will send you the correct item along with a courier ticket for the return.

You can cancel any order prior to it being dispatched and receive a full refund.

Please contact us immediately via telephone (0800 002920) or email orders@hawkeye.kiwi to inform us of the cancellation request. Please include the order number and your contact details. Once your request has been completed, you will receive a refund via the payment method or credit card used for the original order.

If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as the delivery company will need to inspect it. 

If a product is temporarily out of stock it will be placed on backorder and you will be notified. If an item on backorder cannot be sourced within 10 – 14 working days we will give you the option of a refund for that item.

If you wish to cancel an order for any backordered item please contact us immediately to arrange a refund.

Pre-paid gift certificates are redeemable for goods sold at Renovo. Lost or stolen certificates are the responsibility of the holder. 

Delivery lead times do vary – however our objective is to process all orders with 1 to 3 working days. If your order is required before a certain date please advise us.

Once an order has been dispatched, we aim for it to be received it within the following time frame, however we are not responsible for service provided by freight companies;
Deliveries to PO Box addresses are not accepted.

Taranaki; 1 -2 business days
North Island- Non Rural; 2 – 3 Business days
Rest of New Zealand-Non Rural; 3 – 4 business days
Rural Deliveries; 3 – 6 business days
Renovo sends all orders using track and trace a methods. If you have specific instructions to leave, then please provide this information during chekcout.

To ensure successful delivery, please provide a delivery address where someone will be present during business hours to receive your package. You can track your order by clicking on the link in the dispatch email.

Other than connecting to Renovo website by HTTP requests using a web browser, you may not gain access to Renovo website servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way.

All the content included on this web site, including all the text, graphics, photographs, logos, icons, buttons and images (“Content”), is the property of Renovo or its content suppliers and protected by New Zealand and international copyright laws. The compilation, collection, selection, arrangement, assembly, and coordination of all Content available on this web site is the exclusive property of Renovo and protected by New Zealand and international copyright laws.

Hawkeye, hawkeye.kiwi and other graphics, logos, and service names used on this web site hawkeye (Renovo Trademarks’) are the trademarks of Renovo. Renovo trademarks may not be used in connection with any third-party products or services or in any manner that disparages or discredits Renovo. All other brands and names (including third-party product names) are the property of their respective owners.

Renovo, its suppliers, advertisers or third party providers, own all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.

Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by Renovo and are not under the control of Renovo. The links are only provided as a convenience, and do not imply that Renovo endorses, checks, or approves of the third party site. Renovo is not responsible for the privacy principles or content of these third party sites. Renovo is not responsible for the availability of any of these links.

We are committed to protecting your privacy. We recognise that your personal information is confidential and we understand that it is important for you to know how we treat your personal information. 

Renovo reserves the right to alter, modify or update these terms of use. These terms apply to your order.